Must possess excellent organizational and time management skills to display the ability to provide timely, accurate information on a variety of benefit-oriented subjects.īilingual preferred. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems, as well as, fundamental knowledge of the organization’s benefit programs, as described above. Must have the ability to follow oral and written directions as they relate to the functions listed above. The candidate must possess excellent communication skills to maintain a positive and helpful attitude with customers. Demonstrated ability to utilize computer and typing skills.
Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional and service oriented demeanor at all times. High school diploma/GED or equivalent working knowledge.ĭemonstrated ability to provide essential customer service and knowledge in a high paced contact center environment as typically demonstrated with up to one year of experience, preferably in a healthcare or managed care. Works with various departments and staff to provide accurate managed care information. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate.
Fulfills informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff such as utilization review, prior authorization, billing and contract management.Ħ. Works cohesively with team members to ensure delivery of outstanding customer service, in a positive work environment, that supports the department’s ongoing goals and objectives.ĥ. Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, which includes but is not limited to, department team members, employees within the organization, physician offices, and/or contracted plan representatives.Ĥ. (Meet quality, quantity, and timeliness standards to achieve individual department performance goals as defined within the department guidelines and compliance standards.)ģ. Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines. (Answer, identify, research, document, and respond to a diverse and high volume of inbound and outbound health insurance related customer calls on a daily basis.)Ģ. Receives, documents, researches and responds to customer inquiries following established policies, procedures and standards. This position supports the organization’s service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.īanner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Banner Health offers a variety of benefits to help you and your family.
Your pay and benefits are important components of your journey at Banner Health. This position also serves as a primary resource for our clientele to contact with questions arise about their healthcare. This position supports the operations of the Health Plans as well as ensuring our members and representatives are assisted in a professional and timely manner. This is an exciting opportunity to provide customer service to the members and providers who interact with our Customer Care Department. If you’re ready to change lives, we want to hear from you. That’s why we’re changing the industry to make the experience the best it can be. At Banner Health, we’re excited about what the future holds for health care.